Return & Exchanges Policy

We understand the importance of the right product and the right fit, and we want you to love your ZenCycles bike and gear. To make a return, please follow these guidelines:

To qualify for a return: 
Returns will be accepted within 30 days of purchase.
The item(s) must be in new, unused condition with original packaging.
Proof of purchase required.
A refund will be applied to the original card used in the transaction. 

Return to ZenCycles retailer: 
Bring your order, with proof of purchase, to your local ZenCycles retailer. Bike returns must be returned to the local ZenCycles retailer who assembled your bike. 

Return by mail: 
Return shipping is free to customers with registered accounts. Log in to your account to print a prepaid shipping label. If you do not have an account, mail your return with the original packing slip to the ZenCycles address printed on your packing slip. We suggest return by a carrier that can track delivery, such as UPS, FedEx, or Registered USPS mail. You are responsible for all return shipping charges if you checked out as a guest at ZenCycles.com.

You will see a credit on your credit card account within 30 days. However, most of our customers will see it within 4-10 business days. 

Bike returns: 
Bikes can be returned within 30 days if in new and unused condition. When you pick up your bike or have it delivered, your ZenCycles retailer will review the bike with you and make sure it meets your expectations. Questions regarding your bike should be directed to the ZenCycles retailer of delivery. ZenCycles warehouses will not accept returned bikes. 

Exchanges: 
ZenCycles.com offers refunds rather than exchanges. If you need another item in a different size or color, or different product altogether, please place a new order and follow the return procedure to receive a credit for your original purchase.